Intel 先前已經在官方論壇針對 13 / 14 代 Raptor Lake CPU 問題做出回應,由於該聲明沒有明確證實該問題的普遍性、以及受影響的客戶應如何解決該問題,因此國外媒體 The Verge 向該公司進一步提出更多問題。Intel 回答表示不會對此進行召回,若遇到問題請聯繫客戶支援更換受影響的 CPU,而高電壓現象可能影響 65W 或以上的桌上型 CPU,建議使用者在新的微碼更新推出後安裝更新。
高電壓是 13 / 14 代 Raptor Lake CPU 不穩主因
VideoCardz 認為在該報導中,Intel 首度確認不穩定問題不僅可能影響 K 系列的未鎖頻 CPU,或許還影響預設 65W TDP 的非 K 版本。
然而,最重要的消息是 Intel 不會對此進行召回。所有受到不穩定問題影響的使用者,應該認知到他們的 CPU 可能受到無法修復的損壞,就算安裝即將於 8 月中旬後發佈的微碼更新也一樣。此外,先前有因為不穩定問題嘗試送修 CPU 被拒絕的使用者,現在可以再次聯繫 Intel 客戶支援並尋求解決方案。
如果使用者的 CPU 沒遇到不穩定問題,仍然需要於微碼更新推出後,安裝對應的主機板 BIOS 更新,Intel 相信微碼更新可以解決此問題。
Intel 在對 The Verge 的回應中,有提到驗證過程仍在進行中,並會防止行動平台的 CPU 受到與桌上型 CPU 相同的原因影響。以下為 The Verge 有獲得回應的問題跟答案:
How many chips does Intel estimate are likely to be irreversibly impacted by these issues?
Intel Core 13th and 14th Generation desktop processors with 65W or higher base power – including K/KF/KS and 65W non-K variants – could be affected by the elevated voltages issue. However, this does not mean that all processors listed are (or will be) impacted by the elevated voltages issue.
Intel continues validation to ensure that scenarios of instability reported to Intel regarding its Core 13th and 14th Gen desktop processors are addressed.
For customers who are or have been experiencing instability symptoms on their 13th and/or 14th Gen desktop processors, Intel continues advising them to reach out to Intel Customer Support for further assistance. Additionally, if customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but had RMA [return merchandise authorization] requests rejected we ask that they reach out to Intel Customer Support for further assistance and remediation.
Will Intel issue a recall?
No.
Will Intel proactively warn buyers of these chips about the warning signs or that this update is required? If so, how will it warn them?
Intel targets to release a production microcode update to OEM/ODM customers by mid-August or sooner and will share additional details on the microcode patch at that time.
Intel is investigating options to easily identify affected processors on end user systems. In the interim, as a general best practice Intel recommends that users adhere to Intel Default Settings on their desktop processors, along with ensuring their BIOS is up to date.
Has Intel halted sales and / or performed any channel inventory recalls while it validates the update?
No.
Does Intel anticipate the fix will be effective for chips that have already been in service but are not yet experiencing symptoms (i.e., invisible degradation)? Are those CPUs just living on borrowed time?
Intel is confident that the microcode patch will be an effective preventative solution for processors already in service, though validation continues to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed.
Intel is investigating options to easily identify affected or at-risk processors on end user systems.
It is possible the patch will provide some instability improvements to currently impacted processors; however customers experiencing instability on their 13th or 14th Generation desktop processor-based systems should contact Intel customer support for further assistance.
What will Intel do for 13th Gen buyers after supply of 13th Gen parts runs out? Final shipments were set to end last month, I’m reading.
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. This includes working with Intel’s retail and channel customers to ensure end users are taken care of regarding instability symptoms with their Intel Core 13th and/or 14th Gen desktop processors.
Will replacement / RMA’d chips ship with the microcode update preapplied beginning in August? Is Intel still shipping replacement chips ahead of that update?
Intel will be applying to microcode to 13th/14th Gen desktop processors that are not yet shipped once the production patch is released to OEM/ODM partners (targeting mid-August or sooner). For 13th /14th Gen desktop processors already in service, users will need to apply the patch via BIOS update once available.
What, if anything, can customers do to slow or stop degradation ahead of the microcode update?
Intel recommends that users adhere to Intel Default Settings on their desktop processors, along with ensuring their BIOS is up to date. Once the microcode patch is released to Intel partners, we advise users check for the relevant BIOS updates.
Will Intel share specific manufacturing dates and serial number ranges for the oxidized processors so mission-critical businesses can selectively rip and replace?
Intel will continue working with its customers on Via Oxidation-related reports and ensure that they are fully supported in the exchange process.
Why does Intel believe the instability issues do not affect mobile laptop chips?
Intel is continuing its investigation to ensure that reported instability scenarios on Intel Core 13th/14th Gen processors are properly addressed.
This includes ongoing analysis to confirm the primary factors preventing 13th / 14th Gen mobile processor exposure to the same instability issue as the 13th/14th Gen desktop processors.